Contact us
Medical Queries and Emergencies
We are unable to help you in an emergency. If you require urgent assistance please call:
- 999 or 112 - For urgent assistance
- 1850 24 1850 - For general medical enquiries (HSE)
- 116 123 - If you are feeling depressed (Samaritans)
Customer Service Issues
Call us on 01 4311451
or message us via your patient record
- Mon-Fri: 9am-5pm
- Sat: 9am-1pm
- Sun: Closed
Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.
To reply to a clinicians message
Please reply to the clinicians messages or send a new message via your patient record
Reply to messageComplaints
Please write to us:
- Ireland Complaints Team
- Lloyds Online Doctor IE
- 2 Shelbourne Buildings
- Crampton Avenue
- Dublin
- D04 W3V6
- Ireland